Maintenance
Log, assign, resolve — with photos
Maintenance requests tracked from report to resolution. Assign contractors, add photos, and keep tenants updated. No more lost WhatsApp messages.
From question to next action
One heating repair. One connected case.
Follow the recorded issue from the tenant’s report to the work and confirmation. Keep the context with the case instead of passing fragments between people.
Read the heating-repair checklistRecord the issue and safety context
Add the tenant’s report, property, photos and urgency. Deal with immediate danger through the appropriate emergency route; an app report is not an emergency response.
Coordinate access and approval
Assign a saved contractor, record access and appointment arrangements, and keep the quote and your approval with the repair.
Check the outcome
Record the work, cost and evidence. Seek tenant confirmation and keep unresolved concerns in the case rather than treating an invoice as proof of resolution.
The issue, responsibility and recorded outcome stay together.
Illustrative workflow, not a customer case. External calls, attendance and work only appear once recorded. Tendmere does not automatically dispatch an emergency contractor.
The problem
WhatsApp isn't a maintenance system
Tenants text you photos of leaks at 11pm. You screenshot it to a contractor. The contractor quotes via email. You approve by phone. Three weeks later, nobody remembers what was agreed. The paper trail is scattered across five apps.
The solution
One thread, start to finish
Keep the recorded report, contractor, quote, approval, photos and resolution together. The timeline shows activity saved in Tendmere; external conversations and work must be recorded to become part of that history.
How it works
The tools for this job
Photo documentation
Attach photos at every stage — initial report, during work, and completion. Visual proof for insurance or disputes.
Contractor assignment
Assign jobs to saved contractors with contact details and trade specialisms.
Status tracking
Open, in progress, awaiting quote, approved, completed — see every job's status at a glance.
Tenant submissions
Tenants can submit requests with photos and descriptions. Urgent or safety-critical issues may still require direct contact and emergency procedures.
Cost tracking
Log costs against each job and review the proposed tax category against the receipt and your circumstances.
History & audit trail
Full maintenance history per property. See every job, cost, and resolution over time.
Put it into practice
A useful next step, even before you sign up
Choose a repair or evidence checklist
Start with the current blocker: a new report, access, a quote or missing safety evidence.
Respond to a damp or mould report
A first-response checklist, tenant message and evidence handover—not a diagnosis.
Arrange access when a tenant hasn’t replied
Workable appointment options, a respectful template and a factual access log.
Compare contractor quotes fairly
Set the scope, identify exclusions and record exactly what you approve.
Follow a heating repair from report to resolution
A practical checklist for context, access, approvals and evidence.
Estimate a maintenance reserve
A planning estimate, not a quote or a prediction of your repair costs.
See the recommended next action
How Guardian joins recorded evidence to your repair decisions.
FAQ
Common questions
Related features
Works even better together
Give the next repair a clear home
Start with the issue, the property and the person responsible. Keep the history together as the work progresses.
No credit card required · Controlled web beta for 1-2 properties