Managing tenant move-in and move-out

Move-in checklist

Create a move-in checklist from the property's Checklists screen. The default items include meter readings, key handover, the inventory check, condition photos, testing the smoke and CO alarms, and showing the tenant how the heating works. Tick items off as you go.

The checklist is a practical list, not a legal one. Legal steps such as Right to Rent checks, protecting the deposit, the deposit prescribed information, the gas safety record, the EPC, the electrical safety report and, for new tenancies in England from 1 May 2026, the written statement of terms are recorded in the tenant, deposit and compliance sections.

Move-out checklist

Create a move-out checklist when a tenancy is ending. The default items include final meter readings, collecting keys, comparing the inventory, checking for damage beyond fair wear and tear, confirming a forwarding address and returning the deposit.

Deposit return workflow

Tendmere guides you through the deposit return process: record any deductions (with evidence), calculate the refund amount, and mark the deposit as returned. This keeps a clear audit trail if any disputes arise.