Legal · UK GDPR
Data subject request
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access, correct, delete, and export the personal data we hold about you. Use this form to submit a request and we’ll respond within one month — free of charge in most cases.
Submit your request
Tell us which right you’d like to exercise. You can also email privacy@tendmere.com directly.
What to expect
- A reference straight away on screen when you submit. There’s no automatic confirmation email, so keep it. If you haven’t heard from us within 5 working days, email privacy@tendmere.com quoting it.
- Identity check — we may ask you to verify your identity to protect your data from unauthorised disclosure.
- Response within one month of receiving your request (extendable by up to two further months for complex or numerous requests; we will tell you within the first month).
- No charge for reasonable requests.
Data we may retain
Even if you request erasure, we may retain some records where we have a legal obligation to do so — for example, financial records for HMRC (6 years) or anti-fraud audit logs. We’ll explain this in our response.
Not happy with our response?
You have the right to lodge a complaint with the Information Commissioner’s Office at any time. We’d appreciate a chance to resolve the issue first — email privacy@tendmere.com.